Examining transaction-specific satisfaction and trust in Airbnb and hotels. An application of BERTopic and Zero-shot text classification. Industrial and Systems Engineering , [S. l.], v. 19, n. 2, p. 21–37, 2023. Disponível em: https://ojs3x.com/index.php/ectms/article/view/1944.. Acesso em: 29 oct. 2025.